This Privacy Policy explains how wisebet collects, uses, stores, and protects your personal information when you use our sports betting and casino-style platform in the Philippines. We are committed to handling your data responsibly and in line with applicable Philippine data privacy laws. If you have questions about how your data is used, you can also visit our FAQ page for quick answers.
Last updated: 2025. Applies to all players accessing wisebet from the Philippines.
We only collect the data we genuinely need to operate your account, process transactions, and keep the platform safe for all players in the Philippines.
When you create an account on wisebet, we collect your full name, date of birth, email address, and contact number. This information is required to verify your identity, confirm you meet the minimum age requirement, and set up your player account correctly. We also collect your preferred username and a securely hashed version of your password — we never store your password in plain text. Your registration details are used exclusively for account management and are not shared with third parties for marketing purposes. Providing accurate registration information is a condition of using the platform, as required under Philippine data privacy and gaming regulations.
To process deposits and withdrawals in Philippine pesos, we collect payment method details such as your e-wallet account reference, bank account information, or other identifiers associated with your chosen payment channel. We do not store full card numbers or sensitive authentication credentials on our servers — payment processing is handled through secure, compliant payment partners. Transaction records including amounts, dates, and method types are retained for regulatory compliance, fraud prevention, and to resolve any disputes that may arise. You can review your transaction history at any time through your account dashboard on the Deposit page. All financial data is encrypted in transit and at rest using industry-standard protocols.
We collect data about how you use the platform, including the sports markets and casino-style games you interact with, the bets you place, your session times, and the features you access most frequently. This activity data helps us improve the platform experience, identify technical issues, and ensure the integrity of all games and betting markets. Usage data is also used to support our responsible gaming obligations — for example, to detect patterns that may indicate a player needs support or intervention. We may use aggregated, anonymised usage data for internal analytics and product development, but this data cannot be used to identify you individually. Device information such as browser type, operating system, and IP address is also logged for security and fraud detection purposes.
In line with Philippine anti-money laundering regulations and responsible gaming requirements, we may ask you to submit a government-issued ID, proof of address, or other supporting documents to verify your identity before processing a withdrawal or when your account reaches certain activity thresholds. Accepted documents include a Philippine passport, driver's licence, SSS ID, or similar valid government-issued identification. These documents are reviewed by our compliance team and stored securely for the period required by law. We do not use your identity documents for any purpose other than verification and regulatory compliance. If you have questions about the verification process, the FAQ page provides step-by-step guidance.
When you contact our support team by email or through any other communication channel, we retain a record of your enquiry and our response. These records help us resolve follow-up issues, maintain service quality, and train our support staff. Communication data is stored securely and is only accessible to authorised team members who need it to assist you. We may send you transactional emails related to your account, such as deposit confirmations, withdrawal updates, or security alerts — these are not marketing messages and cannot be opted out of while your account is active. If you have opted in to receive promotional communications, you may withdraw that consent at any time by contacting us at [email protected].
wisebet uses cookies and similar technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly on your device. Essential cookies are required for the platform to operate and cannot be disabled. We may also use analytics cookies to understand how players navigate the site so we can improve the experience — this data is aggregated and does not identify you personally. You can manage non-essential cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of the wisebet platform.
As a player based in the Philippines, you have clear rights over your personal data. Here is how we honour those rights and keep your information secure.
Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, you have the right to be informed about how your personal data is collected and used. You have the right to access the personal data we hold about you and to request a copy in a portable format. If any of your data is inaccurate or incomplete, you have the right to request a correction, and we will update our records promptly. You also have the right to object to the processing of your data in certain circumstances, and to request erasure of data that is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. To exercise any of these rights, please contact us at [email protected] with your account details and a clear description of your request.
We implement a range of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using TLS (Transport Layer Security), and sensitive data stored on our servers is protected with encryption at rest. Access to personal data within our organisation is restricted on a need-to-know basis, and all staff with access to player data are bound by confidentiality obligations. We conduct regular security reviews and work with trusted technology partners who meet recognised security standards. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the relevant Philippine authorities in accordance with our legal obligations and within the timeframes required by law.
We retain your personal data for as long as your account is active and for a period after closure as required by Philippine law, including anti-money laundering regulations and gaming licence conditions. Transaction records and identity verification documents are typically retained for a minimum of five years following account closure, in line with regulatory requirements. Usage and activity data may be retained for a shorter period unless it is needed for an ongoing investigation or dispute. When data is no longer required and the retention period has expired, it is securely deleted or anonymised so that it can no longer be linked to you. If you request account closure, we will confirm the applicable retention period for your data at that time.
We do not sell your personal data to third parties under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and cloud infrastructure providers — but only to the extent necessary for them to perform their services, and under strict contractual data protection obligations. We may also disclose your data to Philippine regulatory authorities, law enforcement agencies, or courts when required to do so by law or in response to a valid legal request. Any third-party service providers we work with are required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine data privacy law. We do not transfer your personal data outside the Philippines unless adequate data protection safeguards are in place.
If you want to know more about how wisebet handles your personal data, or if you would like to exercise any of your data rights, our support team is ready to help. You can also check the FAQ page for quick answers, or review our Terms and Conditions for the full platform rules. Ready to get started? Create your account today — registration is free and open to players across the Philippines.